Welcome to Build Your Gear. We are committed to delivering your orders in a timely and efficient manner. Here you will find all the details regarding our shipping process, timelines, costs, and more.
1. Shipping Destinations
We proudly ship our products worldwide. Whether you’re in the United States, Europe, Asia, or any other part of the globe, we’ve got you covered!
2. Shipping Times
- United States: Orders are typically delivered within 5-10 business days.
- International: Orders may take between 10-20 business days, depending on the destination country and customs procedures.
Please note that these are estimated delivery times and may vary depending on the destination, shipping method, and unforeseen circumstances such as weather delays or customs checks.
3. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of the package. The total cost will be displayed at checkout before you finalize your purchase.
- Standard Shipping: Affordable rates with an estimated delivery time as mentioned above.
- Express Shipping: For faster delivery, you can choose express shipping at an additional cost.
4. Order Processing Time
All orders are processed and printed on demand. This means each item is custom-made for you. Please allow 2-5 business days for us to process your order before shipping. During high-demand periods, processing times may vary slightly.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package’s journey and estimated delivery date.
6. Customs, Duties, and Taxes
For international orders, customs fees, duties, and taxes may apply based on your country’s regulations. These charges are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.
7. Lost or Damaged Items
In the rare event that your order is lost or arrives damaged, please contact our customer service team at [email protected] within 30 days of receiving your package. We will work diligently to resolve the issue by offering a replacement or refund.
8. Changes to Shipping Information
If you need to change your shipping address or any other details, please contact us immediately at [email protected]. Changes can only be made before the order has been processed for shipping.
9. Contact Us
If you have any questions or concerns about your order or our shipping policies, please do not hesitate to reach out to our customer support team at [email protected] or you can also reach out to us by phone at +1 (917) 451-8229 for assistance.
Thank you for choosing Build Your Gear! We appreciate your business and are committed to providing you with the best service possible.